At PhysioFitLab, we aim to make your shopping experience seamless by offering clear and reliable shipping guidelines. All orders within United States, United Kingdom, Canada, Australia, and New Zealand qualify for free delivery.

Shipping Coverage

This policy applies to shipments sent to customers located in United States, United Kingdom, Canada, Australia, and New Zealand. We are considering expanding to other regions in the future.

Delivery Schedule

Here’s what you can expect for order processing and delivery:

• Order cutoff time: Orders placed after 12:00 PM EST/EDT will be processed the next business day.
• Handling time: Typically 0–2 business days, Monday through Friday. Weekend orders are processed on the next business day.
• Transit time and delivery windows:
• Free Shipping: Transit time 7–9 business days, estimated total delivery 7–11 business days.
• Insured Shipping + Skip the Line ($4.95): Transit time 6–8 business days, estimated total delivery 6–10 business days.
• Priority Express Shipping ($9.95): Transit time 5–7 business days, estimated total delivery 5–9 business days.

Once your order is processed, it will be shipped via one of our trusted delivery partners.

Carrier Partners

We work with reliable carriers to ensure safe and timely delivery.

Shipping Costs

• Free Shipping: Available for all orders within the covered regions with no minimum purchase required.
• Insured Shipping + Skip the Line: $4.95 for faster processing and insurance.
• Priority Express Shipping: $9.95 for the fastest shipping option.

Delivery Concerns

If you encounter issues such as delays, lost packages, or damaged shipments, please contact our customer service team immediately. We’ll work with you to resolve the matter quickly.

Order Tracking

Once your order ships, you’ll receive an email confirmation with a tracking number. You can monitor your package through our order tracking system.

Questions & Support

For more details, visit our FAQ page or reach out to our support team.

Contact Information

Store Name: PhysioFitLab
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Email: support@physiofitlab.com
Phone: +1 917 695 2605

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST/EDT
Response Time: We aim to respond within 24–48 hours during business days.

At PhysioFitLab, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

• You may return eligible items within 90 days of receiving your order.
• Products must be unused, undamaged, in their original condition, and include all packaging, tags, and accessories.
• Custom or personalized items, as well as opened or used items that cannot be resold for hygiene or safety reasons, are non-returnable.
• Our support team is available to guide you through the process.
• We do not charge any restocking fees.

2. Return Costs

• Defective, Damaged, or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free, and we will provide a replacement or refund after inspection.
• Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.
• Shipping fees paid at checkout are non-refundable.

3. How to Return

1. Contact Us: Email support@physiofitlab.com with your order number and reason for return.
2. Return Authorization: After review, you’ll receive instructions and a prepaid return label if applicable.
3. Repack: Place the item securely in its original packaging with all accessories, tags, and documents.
4. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier (DHL with Track & Trace) or your preferred method.

4. Refunds

• Once your return arrives, we will inspect the item to confirm it meets our return criteria.
• Approved refunds are processed within up to 7 business days. Timing may vary depending on your bank or payment provider.
• Refunds will be issued to the original payment method.

5. Exchanges

Need a different size, color, or product? Contact us at support@physiofitlab.com and we’ll arrange a quick exchange.

6. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.

7. Questions & Support

For more details, visit our FAQ page or reach out to our customer service team.

Contact Information
Store Name: PhysioFitLab
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Email: support@physiofitlab.com
Phone: +1 917 695 2605

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST/EDT
Response Time: We aim to respond within 24–48 hours during business days.