Return & Refund Policy

At PhysioFitLab, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

  • You may return eligible items within 90 days of receiving your order.
  • Products must be unused, undamaged, in their original condition, and include all packaging, tags, and accessories.
  • Custom or personalized items, as well as opened or used items that cannot be resold for hygiene or safety reasons, are non-returnable.
  • Our support team is available to guide you through the process.
  • We do not charge any restocking fees.

2. Return Costs

  • Defective, Damaged, or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free, and we will provide a replacement or refund after inspection.
  • Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.
  • Shipping fees paid at checkout are non-refundable.

3. How to Return

  1. Contact Us: Email support@physiofitlab.com with your order number and reason for return.
  2. Return Authorization: After review, you’ll receive instructions and a prepaid return label if applicable.
  3. Repack: Place the item securely in its original packaging with all accessories, tags, and documents.
  4. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier (DHL with Track & Trace) or your preferred method.

4. Refunds

  • Once your return arrives, we will inspect the item to confirm it meets our return criteria.
  • Approved refunds are processed within up to 7 business days. Timing may vary depending on your bank or payment provider.
  • Refunds will be issued to the original payment method.

5. Exchanges

Need a different size, color, or product? Contact us at support@physiofitlab.com and we’ll arrange a quick exchange.

6. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.

7. Questions & Support

For more details, visit our FAQ page or reach out to our customer service team.

Contact Information
Store Name: PhysioFitLab
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Email: support@physiofitlab.com
Phone: +1 917 695 2605

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST/EDT
Response Time: We aim to respond within 24–48 hours during business days.