Privacy Policy

Updated: November 11, 2025

PhysioFitLab (“PhysioFitLab,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.physiofitlab.com and any related pages or features (the “Services”). By using the Services, you acknowledge that you have read and agree to this Policy and our Terms of Service.

1) Who we are (Controller) 

PhysioFitLab, Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India, is the controller of your personal information for the purposes described in this Policy.

2) Definitions (plain language) 

  • Cookie: Small file placed on your device to remember settings, enable features, and measure usage. 
  • Device: Any internet-connected device (phone, tablet, computer, etc.). 
  • Personal Data / Personal Information: Information that identifies or can reasonably be linked to a person. 
  • Service Providers / Processors: Third parties we engage to operate the Services (e.g., hosting, payments, shipping, analytics, support). 

3) What we collect 

Information you provide directly: 
  • Identification and contact data (name, email, phone, billing/shipping addresses)
  • Order details (products, amounts, transaction IDs)
  • Support messages, reviews, survey responses
  • Marketing preferences (newsletter/SMS opt-ins) 
Information collected automatically: 
  • Device and usage data (IP address, browser type, pages viewed, timestamps, referring URLs)
  • Approximate location derived from IP
  • Cookies and similar technologies (see §7) 

Information from third parties: 

  • Payment processors (payment status, fraud signals)
  • Carriers/fulfillment partners (tracking and delivery events)
  • Marketing/analytics tools (campaign performance, site usage) 

4) How we use your information 

  • Provide the Services: process orders, payments, shipping, returns, and customer support 

  • Improve & secure: debug, prevent fraud/abuse, enhance site performance and UX 

  • Communications: order confirmations, updates, transactional messages; with your consent, marketing (email/SMS) 

  • Compliance: tax, accounting, and legal obligations; policy enforcement 

5) Legal bases (for EEA/UK visitors) 

Where GDPR applies, we rely on: Contract (to fulfill your order), Legitimate Interests (site security, analytics, basic marketing where permitted), Consent (email/SMS marketing, certain cookies), and Legal Obligation (tax/accounting). 

6) Sharing your information

We share Personal Data with:

Service providers (Shopify, payment processors including Shopify Payments and PayPal, hosting, email/SMS platforms, analytics, fraud prevention, logistics and carriers such as DHL/FedEx).

Professional advisors (legal, accounting) and authorities where required by law.

Business transfers: if we sell/merge/reorganize our business, data may transfer to the new owner under this Policy.

We do not sell your Personal Information for money. Some disclosures for analytics/ads may be deemed a “sale” or “sharing” under certain US state laws—see §10.

7) Cookies, analytics & advertising 

We use cookies and similar technologies to:

  • Keep your cart/session, remember preferences, and enable core features
  • Measure site performance (analytics)
  • Run permissible advertising and measure marketing effectiveness 

You can manage cookies in your browser settings. Blocking some cookies may impact functionality. Where required, we obtain consent for non-essential cookies. 

8) Data retention 

We keep Personal Data only as long as necessary for the purposes in this Policy (e.g., while your account is active, to fulfill orders, comply with tax/legal duties, resolve disputes). When no longer needed, we delete or de-identify information consistent with applicable laws. 

9) Security 

We use administrative, technical, and physical safeguards (including encryption in transit, access controls, and monitoring) to protect Personal Data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security. 

10) Your privacy rights 

US (e.g., California/CPRA and similar state laws): You may have the right to know/access, delete, correct, and opt out of sale/sharing of Personal Information, and the right to non-discrimination for exercising rights. To exercise rights or to opt out of sale/sharing, email support@physiofitlab.com with the subject “Privacy Request” or “Do Not Sell or Share My Personal Information.” 

EEA/UK (GDPR): You may have rights to access, rectify, erase, restrict, object, data portability, and to withdraw consent at any time (without affecting prior processing). You can also lodge a complaint with your supervisory authority. 

We may request information to verify your identity and will use it only to process your request. Authorized agents may submit requests with appropriate documentation. 

11) Children’s privacy 

Our Services are not directed to children and we do not knowingly collect Personal Data from anyone under the age of 13 (or under 16 where that threshold applies). If you believe a child provided data to us, contact support@physiofitlab.com and we will take appropriate steps. 

12) International transfers 

We are based in India and use providers that may process data in various countries (including the US and EEA). We implement appropriate safeguards (e.g., contractual protections such as Standard Contractual Clauses) where required. 

13) Third-party links 

Our site may link to third-party websites or services we do not control. Their privacy practices govern your use of those sites. 

14) Email & SMS communications 

  • Transactional emails/SMS: order confirmations, shipping updates, service notices. 

  • Marketing emails/SMS: sent with your consent where required; you can unsubscribe via the link in messages or reply STOP to SMS. Opt-out does not affect transactional messages. 

15) Changes to this Policy 

We may update this Privacy Policy from time to time. Changes take effect upon posting with the “Updated” date above. Please review periodically. 

16) Contact & Company Information 

Business Name: PhysioFitLab

Email: support@physiofitlab.com

Phone: +1 917 695 2605

Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India

Contact Form: Click Here

Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)

Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.