360-Day Guarantee
Updated: November 11, 2025
At PhysioFitLab, we’re committed to high-quality products that support your health, fitness, and rehabilitation goals. For peace of mind, we provide a 360-Day Guarantee on all products purchased from www.physiofitlab.com.
What the 360-Day Guarantee Covers
We guarantee that products will be free from defects in materials and workmanship for 360 days from the purchase date, when used under normal, intended conditions. If a covered defect appears during this period, we will work quickly to resolve it.
Our Promise to You
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No-Risk Purchase: If your item has a manufacturing or material defect within 360 days, contact us for a free replacement or refund.
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Quality You Can Trust: We stand behind the materials and construction of every product.
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Helpful Support: Our team is here to answer questions and resolve issues promptly.
How to Request a Replacement or Refund
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Contact Us: Email support@physiofitlab.com (or use our contact form) with your order number and a brief description of the issue.
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Provide Proof of Purchase: Attach clear photos or videos that show the defect.
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Review & Resolution: We’ll assess your claim. If the defect is confirmed and the product was used as intended, we’ll send a replacement or process a refund—your choice, subject to availability.
Conditions of the Guarantee
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Applies to the original purchaser for items bought from www.physiofitlab.com.
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Covers manufacturing and material defects under normal use within 360 days of purchase.
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Does not cover: normal wear and tear; accidental damage; misuse or improper care; unauthorized repairs or alterations; loss or theft; cosmetic damage that doesn’t affect function.
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For approved returns related to covered defects, PhysioFitLab covers return shipping (if a return is required).
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If the exact model is unavailable, we may offer an equivalent item or a refund to the original payment method.
Relation to Our Return Policy
This Guarantee works in addition to your rights under our Return & Refund Policy and applicable consumer laws. For change-of-mind returns or non-defect situations, please see the Return & Refund Policy for conditions and costs.
Need Help?
If you have questions about eligibility, documentation, or next steps, contact our customer service team. We typically respond within 24–48 hours on business days.
Contact & Company Information
Business Name: PhysioFitLab
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
