90-Day Return Window Policy

Updated: November 11, 2025

Purpose

This policy explains the timeframe in which you can request a return for items purchased from PhysioFitLab. It supplements (and should be read together with) our Return & Refund Policy.

How the 90-day window works

• The 90-day period starts on the carrier’s confirmed delivery date for each parcel.

• If your order ships in multiple parcels, the window for each item starts on the date its parcel is delivered.

• To be covered by this window, you must request a return authorization (RMA) within 90 days of delivery.

Eligibility within the window

Items may be returned within 90 days if they are:

• New and unused, in original packaging with all accessories/manuals; or

• Defective, damaged, or not as described on arrival.

• Some personal-use items that contact skin may be unreturnable once opened unless defective (see Return & Refund Policy for item-level exceptions).

What is not covered by the window

• Items clearly marked final sale on the product page

• Digital gift cards

• Returns requested after 90 days from delivery

• Returns sent without an RMA

Your responsibilities & timelines

• Request RMA: Email support@physiofitlab.com with your order number, item(s), and reason for return (photos for defect/damage help).

• Ship back promptly: Once RMA is issued, please ship the item within 14 days following the provided instructions.

• Use a trackable service and include the RMA in the parcel.

Return shipping costs (summary)

• If the item is defective, damaged, or not as described, we cover return shipping or provide a prepaid label.

• For all other returns (e.g., change of mind, size/color), the customer is responsible for return shipping.
  See the full Return & Refund Policy for details.

Refunds & exchanges (timing overview)

• Refunds are issued to the original payment method after the item is received and inspected.

• Typical processing time: 3–7 business days after inspection (your bank may take additional time to post the credit).

• Exchanges are offered when stock is available—let us know your preference in the RMA request.

Proof of purchase

A valid order number (or receipt) is required for all returns under this policy.

Changes

We may update this policy as needed. The “Updated” date reflects the latest version.

Questions?

Email support@physiofitlab.com and include your order number for the fastest help.