Shipping
Yes. Free Shipping on all orders. No hidden fees at checkout.
All costs are shown at checkout.
Order cutoff: 12:00 PM EST (US & Canada East) / 5:00 PM GMT (UK) / 10:00 PM AEST (Australia) / 12:00 AM NZDT (New Zealand)
Processing: 0–2 business days (Monday–Friday)
Transit time: 7–9 business days (Monday–Friday)
Estimated total delivery: 7–11 business days
Order cutoff: 12:00 PM EST / 5:00 PM GMT / 10:00 PM AEST / 12:00 AM NZDT
Processing: 0–2 business days (Monday–Friday)
Transit time: 6–8 business days (Monday–Friday)
Estimated total delivery: 6–10 business days
Order cutoff: 12:00 PM EST / 5:00 PM GMT / 10:00 PM AEST / 12:00 AM NZDT
Processing: 0–2 business days (Monday–Friday)
Transit time: 5–7 business days (Monday–Friday)
Estimated total delivery: 5–9 business days
We dispatch within 0–2 business days, Monday through Friday. During peak periods, expect the full 2 days.
Courier services generally cannot deliver to P.O. Boxes or APO/FPO. Please provide a physical street address.
Most United States, United Kingdom, Canada, Australia, and New Zealand orders are below de minimis and typically duty-free. If any taxes/duties apply, the carrier will notify you before delivery.
Yes—tracking can take 24–48 hours to update after dispatch.
Check with household members/neighbors and around the delivery area. If still missing after 48 hours, contact Support and we’ll investigate.
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
ORDERS & TRACKING
Yes—an order confirmation email at purchase and a tracking email once shipped.
You can cancel your order anytime before it ships. Once the order has been shipped, cancellations are no longer possible. However, you can return the item within 90 days of receipt following our return policy.
To request a cancellation, please contact us immediately at support@physiofitlab.com with your order number.
If your order has not yet shipped, please contact us as soon as possible at support@physiofitlab.com to update your shipping address.
Once the order is shipped, we cannot change the delivery address. In that case, you may need to coordinate with the carrier directly or initiate a return following our return policy.
RETURNS & REFUNDS
You can return eligible items within 90 days of receiving your order. Products must be unused, undamaged, and in their original packaging with all tags and accessories included.
Some items, such as custom or personalized products and opened items that cannot be resold for hygiene or safety reasons, are non-returnable.
To start a return, contact us at support@physiofitlab.com with your order number and reason for return. We’ll guide you through the process.
Defective, damaged, or incorrect items: PhysioFitLab covers the return shipping cost and will provide a prepaid label if applicable.
Change of mind or wrong size/color: The customer is responsible for return shipping costs.
Shipping fees paid at checkout are non-refundable.
For exchanges, please specify the new size, color, or product you would like.
Once we receive and inspect your returned item, approved refunds are processed within up to 7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Yes, for hygiene and safety reasons, certain items cannot be returned. This includes custom or personalized products and opened or used items that cannot be resold. Such items will be clearly marked as non-returnable on their product pages.
DAMAGED OR DEFECTIVE ITEMS
Email Support photos/video and your order number. We’ll arrange a replacement or refund promptly.
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
PAYMENTS & SECURITY
PayPal, Visa, MasterCard, American Express, Google Pay, Apple Pay, Shop Pay (see Payment Policy).
Securely via our PCI-compliant gateways. Your card is charged at checkout.
As our brand/domain name. If you don’t recognize a charge, contact us so we can help.
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
No. All shipping options and costs are shown at checkout.
PRODUCTS & WARRANTY
Yes—sourced from vetted suppliers. For medical concerns, consult a healthcare professional before use.
Items are covered against manufacturing defects. Contact Support with your order number and photos.
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
Sometimes—items from different categories may ship in separate parcels with individual tracking numbers.
PROMOTIONS & GIFT CARDS
Yes—digital gift cards are available and redeemable site-wide (non-refundable).
Yes. Join our newsletter for exclusive offers and early access to sales.
Business Name: PhysioFitLab
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
