Key Features:
- Product Type: Adjustable Neck Brace Foam Cervical Collar for Pain Relief.
- Design Options: Comfort, Enhanced, and Dual-Purpose versions for tailored support.
- Sizes Available: S, M, L, XL to accommodate various neck circumferences (27cm-48cm).
- Materials: High-quality sponge, Modal, Nylon, and EVA Foam for enhanced comfort and durability.
Functionality:
- Pain Relief: Provides effective support for mild neck injuries, chronic neck pain, and cervical spondylosis by stabilizing and realigning vertebrae.
- Ergonomic Design: The "V" shape under the jaw and curved back design ensure a secure fit while allowing adjustable tightness to prevent unwanted movement.
- Versatile Use: Suitable for both daytime and nighttime wear, providing comfort during sleep and daily activities.
Special Features:
- Breathable Materials: Made from moisture-absorbing, latex-free materials that keep your neck dry and cool throughout the day.
- Easy Maintenance: Comes with a free nylon cover and storage bag for convenient cleaning and transport.
- Multi-Functional: Ideal for postoperative care, neck posture correction, and prevention of pain from excessive movement.
Package Includes:
- 1 x Neck Brace
- 1 x Manual
- 1 x Neck Brace Cover
- 1 x Storage Bag
- 1 x Paper Ruler
Instructions: For optimal use, ensure the neck brace is fitted correctly. Adjust the tightness using the hook and loop design, and maintain the product by cleaning the cover regularly.
Overview: The Premium Adjustable Neck Brace Foam Cervical Collar is designed to provide exceptional support and comfort for individuals experiencing neck pain or discomfort. With three distinct versions to choose from and various sizes available, it caters to a wide range of neck conditions.
The breathable materials ensure you stay comfortable, whether at home, in bed, or on the go. Enhance your neck health today with this essential support solution, perfect for recovery and daily use.
Updated: August 30, 2025
360-Day Guarantee — Your Satisfaction Is Our Priority
At PhysioFitLab, we’re committed to high-quality products that support your health, fitness, and rehabilitation goals. For peace of mind, we provide a 360-Day Guarantee on all products purchased from www.physiofitlab.com.
What the 360-Day Guarantee Covers
We guarantee that products will be free from defects in materials and workmanship for 360 days from the purchase date, when used under normal, intended conditions. If a covered defect appears during this period, we will work quickly to resolve it.
Our Promise to You
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No-Risk Purchase: If your item has a manufacturing or material defect within 360 days, contact us for a free replacement or refund.
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Quality You Can Trust: We stand behind the materials and construction of every product.
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Helpful Support: Our team is here to answer questions and resolve issues promptly.
How to Request a Replacement or Refund
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Contact Us: Email support@physiofitlab.com (or use our contact form) with your order number and a brief description of the issue.
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Provide Proof of Purchase: Attach clear photos or videos that show the defect.
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Review & Resolution: We’ll assess your claim. If the defect is confirmed and the product was used as intended, we’ll send a replacement or process a refund—your choice, subject to availability.
Conditions of the Guarantee
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Applies to the original purchaser for items bought from www.physiofitlab.com.
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Covers manufacturing and material defects under normal use within 360 days of purchase.
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Does not cover: normal wear and tear; accidental damage; misuse or improper care; unauthorized repairs or alterations; loss or theft; cosmetic damage that doesn’t affect function.
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For approved returns related to covered defects, PhysioFitLab covers return shipping (if a return is required).
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If the exact model is unavailable, we may offer an equivalent item or a refund to the original payment method.
Relation to Our Return Policy
This Guarantee works in addition to your rights under our Return & Refund Policy and applicable consumer laws. For change-of-mind returns or non-defect situations, please see the Return & Refund Policy for conditions and costs.
Need Help?
If you have questions about eligibility, documentation, or next steps, contact our customer service team. We typically respond within 24–48 hours on business days.
Contact & Company Information
Business Name: PhysioFitLab
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
Updated: August 30, 2025
Shipping Policy — PhysioFitLab
Our goal is to ensure a seamless and transparent shipping experience. Below are the details of our shipping process. All service names, prices, and timeframes match the options shown at checkout.
Shipping Range
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Countries: United States, United Kingdom, Canada, Australia, and New Zealand.
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Future Expansion: Expansion to other shipping areas is being considered.
Shipping Costs (United States, United Kingdom, Canada, Australia, and New Zealand)
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Free Shipping: $0.00 USD on all orders
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Insured Shipping + Skip the Line (Process My Order First): $4.95 USD
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Priority Express Shipping: $9.95 USD
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Shipping Cost Disclaimer: All costs are clearly stated at checkout.
Order Processing Time
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Processing Time: Orders are processed within 0–2 business days, Monday to Friday.
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Last Order Time: 12:00 PM (GMT+01:00) Central European Standard Time (Amsterdam).
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Weekend Orders: Orders placed on weekends are processed the next business day.
Delivery Time
Free Shipping
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Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
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Order Processing Time: 0—2 days, processed: Mon–Sun
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Transit Time: 7—9 days, shipped: Mon–Fri
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Total Delivery Time: 7—11 business days
Insured Shipping + Skip the Line (Process My Order First)
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Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
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Order Processing Time: 0—2 days, processed: Mon–Sun
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Transit Time: 6—8 days, shipped: Mon–Fri
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Total Delivery Time: 6—10 business days
Priority Express Shipping
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Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
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Order Processing Time: 0—2 days, processed: Mon–Sun
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Transit Time: 5—7 days, shipped: Mon–Fri
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Total Delivery Time: 5—9 business days
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Business Days: Shipments occur Monday to Friday.
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Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Shipping Process
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Reliable Courier Services: We ship via DHL and FedEx.
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Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
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Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
Tracking Instructions
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Tracking Information: After purchase, you will receive an email with tracking information, including the carrier name and tracking number.
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Track Your Order: You can track your order via our website using the tracking portal and your tracking number.
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Questions: Our support team is ready to assist with any tracking questions.
Missing Items Procedure
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Reporting Missing Items: Contact our customer service within 7 days of receiving your package at support@physiofitlab.com
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Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Return Policy
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Returns: Returns are accepted within 90 days of receiving your order.
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Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
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Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, PhysioFitLab will cover the return shipping costs.
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Refund: Refunds are processed within 14 business days of receiving the return and are refunded to the original payment method.
Restocking Fee
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No Restocking Fee: PhysioFitLab does not charge a restocking fee for any returns.
Return Delivery Costs
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For Defective Products: No cost to the customer (incorrect item, carrier damage, or other defects).
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For Customer Remorse: The actual cost of return delivery will be charged to the customer (wrong product ordered, item doesn’t fit, or no longer wanted).
Contact & Company Information
Business Name: PhysioFitLab
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
Updated: August 30, 2025
Return & Refund Policy — PhysioFitLab
Scope and Intent
This Return & Refund Policy applies to all purchases made through the PhysioFitLab website.
Return Window
Customers in the United States, United Kingdom, Canada, Australia, and New Zealand may cancel their purchase and return products within 90 days of receipt.
Return Instructions
Return Notification: To initiate a return, email support@physiofitlab.com with your order number and a brief reason for the return.
Return Authorization: After reviewing your request, we’ll send detailed instructions and, if applicable, a prepaid return label.
Packaging and Shipping
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Pack the item safely in the original packaging with all labels, tags, accessories, and manuals.
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Include the return authorization details and any requested photos/documents.
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Download and print the return label from the link provided in our email (if issued).
Return Costs
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Defective Products: No cost to you. This applies when the product is incorrect, damaged in transit, or otherwise defective.
- Customer Remorse (Change of Mind): You are responsible for the actual cost of return shipping (e.g., wrong product ordered, doesn’t fit, no longer wanted).
Specific Return & Refund Conditions
Change of Mind: Return within 90 days if the product is unused, undamaged, and in original packaging.
Defective Goods: Contact us immediately for instructions. PhysioFitLab covers return shipping and will provide a replacement or refund after inspection.
Damaged Goods: Email photos of the damage within 48 hours of delivery. We’ll assess, cover return shipping if applicable, and arrange a replacement or refund.
Incorrect Product Received: Contact us and we’ll arrange return shipping and send the correct item.
Product Never Arrived: Contact us so we can investigate with the carrier. If not found, we’ll issue a full refund or replacement.
Cancellation After Order: You may cancel before shipment. If shipped, please complete the return after delivery.
Policy for Damaged or Defective Goods
Notify support@physiofitlab.com within 48 hours of delivery for damaged items and as soon as reasonably possible for defects. Include clear photos and your order number. Upon approval after inspection, we’ll replace the item or issue a full refund.
Policy for Non-Damaged Goods
If you change your mind, you may return unused and undamaged products within 90 days in their original packaging.
Timelines
- Return Window: Report and ship returns within 90 days of receipt.
- Return Processing: After we receive and inspect the item, refunds are processed within 7 business days. You’ll receive a confirmation email.
- Refund Conditions: Refunds are approved if the product is undamaged, unused, and in original packaging.
- Defective/incorrect items are refunded after inspection.
- Refund Period: Up to 7 business days to process the refund to the original payment method (your bank/card issuer may take additional time to post funds).
- Refund Method: Refunds are returned to the original payment method used at purchase.
Exceptions to the Return Policy
- Custom or personalized items
- Opened (seal broken) or used items that cannot be resold for hygiene/safety reasons
Return Address
PhysioFitLab, Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Shipping Method
DHL + Track & Trace
Legal Rights
Nothing in this policy affects any legal rights you may have under applicable law.
Questions?
See our FAQ page or contact Customer Support.
Contact Information
Business Name: PhysioFitLab
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
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