Updated: November 11, 2025
Scope and Intent
This Return & Refund Policy applies to all purchases made through the PhysioFitLab website.
Return Window
Customers in the United States, United Kingdom, Canada, Australia, and New Zealand may cancel their purchase and return products within 90 days of receipt.
Return Instructions
Return Notification: To initiate a return, email support@physiofitlab.com with your order number and a brief reason for the return.
Return Authorization: After reviewing your request, we’ll send detailed instructions and, if applicable, a prepaid return label.
Packaging and Shipping
Return Costs
Specific Return & Refund Conditions
Change of Mind: Return within 90 days if the product is unused, undamaged, and in original packaging.
Defective Goods: Contact us immediately for instructions. PhysioFitLab covers return shipping and will provide a replacement or refund after inspection.
Damaged Goods: Email photos of the damage within 48 hours of delivery. We’ll assess, cover return shipping if applicable, and arrange a replacement or refund.
Incorrect Product Received: Contact us and we’ll arrange return shipping and send the correct item.
Product Never Arrived: Contact us so we can investigate with the carrier. If not found, we’ll issue a full refund or replacement.
Cancellation After Order: You may cancel before shipment. If shipped, please complete the return after delivery.
Policy for Damaged or Defective Goods
Notify support@physiofitlab.com within 48 hours of delivery for damaged items and as soon as reasonably possible for defects. Include clear photos and your order number. Upon approval after inspection, we’ll replace the item or issue a full refund.
Policy for Non-Damaged Goods
If you change your mind, you may return unused and undamaged products within 90 days in their original packaging.
Timelines
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Return Window: Report and ship returns within 90 days of receipt.
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Return Processing: After we receive and inspect the item, refunds are processed within 7 business days. You’ll receive a confirmation email.
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Refund Conditions: Refunds are approved if the product is undamaged, unused, and in original packaging.
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Defective/incorrect items are refunded after inspection.
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Refund Period: Up to 7 business days to process the refund to the original payment method (your bank/card issuer may take additional time to post funds).
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Refund Method: Refunds are returned to the original payment method used at purchase.
Exceptions to the Return Policy
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Custom or personalized items
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Opened (seal broken) or used items that cannot be resold for hygiene/safety reasons
Return Address
PhysioFitLab, Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Shipping Method
DHL + Track & Trace
Legal Rights
Nothing in this policy affects any legal rights you may have under applicable law.
Questions?
See our FAQ page or contact Customer Support.
Contact & Company Information
Business Name: PhysioFitLab
Email: support@physiofitlab.com
Phone: +1 917 695 2605
Address: Kunnathara P O, Koyilandi, Ulliyeri, Kozhikode, Kerala 673620, India
Contact Form: Click Here
Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
