Updated: November 11, 2025 

At PhysioFitLab, we’re committed to high-quality products that support your health, fitness, and rehabilitation goals. For peace of mind, we provide a 360-Day Guarantee on all products purchased from www.physiofitlab.com.

What the 360-Day Guarantee Covers 

We guarantee that products will be free from defects in materials and workmanship for 360 days from the purchase date, when used under normal, intended conditions. If a covered defect appears during this period, we will work quickly to resolve it.

Our Promise to You 

Updated: November 11, 2025

Our goal is to ensure a seamless and transparent shipping experience. Below are the details of our shipping process. All service names, prices, and timeframes match the options shown at checkout.

Shipping Range

• Countries: United States, United Kingdom, Canada, Australia, and New Zealand.

• Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs (United States, United Kingdom, Canada, Australia, and New Zealand)

• Free Shipping: $0.00 USD on all orders

• Insured Shipping + Skip the Line (Process My Order First): $4.95 USD

• Priority Express Shipping: $9.95 USD

• Shipping Cost Disclaimer: All costs are clearly stated at checkout.

Order Processing Time

• Processing Time: Orders are processed within 0–2 business days, Monday to Friday.

• Last Order Time: 12:00 PM (EST/EDT)

• Weekend Orders: Orders placed on weekends are processed the next business day.

Delivery Time

Free Shipping

• Order Cut-off Time: 12:00 PM (EST/EDT)

• Order Processing Time: 0—2 days, processed: Mon–Sun

• Transit Time: 7—9 days, shipped: Mon–Fri

• Total Delivery Time: 7—11 business days

Insured Shipping + Skip the Line (Process My Order First)

• Order Cut-off Time: 12:00 PM (EST/EDT)

• Order Processing Time: 0—2 days, processed: Mon–Sun

• Transit Time: 6—8 days, shipped: Mon–Fri

• Total Delivery Time: 6—10 business days

Priority Express Shipping

• Order Cut-off Time: 12:00 PM (EST/EDT)

• Order Processing Time: 0—2 days, processed: Mon–Sun

• Transit Time: 5—7 days, shipped: Mon–Fri

• Total Delivery Time: 5—9 business days

• Business Days: Shipments occur Monday to Friday.

• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Process

• Reliable Courier Services: We ship via DHL and FedEx.

• Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

• Tracking Information: After purchase, you will receive an email with tracking information, including the carrier name and tracking number.

• Track Your Order: You can track your order via our website using the tracking portal and your tracking number.

• Questions: Our support team is ready to assist with any tracking questions.

Missing Items Procedure

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package at support@physiofitlab.com

• Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Fulfillment Model

Our business operates using a trusted third-party logistics (3PL) fulfillment model. We do not have a physical storefront or manage inventory directly. All products are safely stored in a professional 3PL warehouse that manages stock and order processing on our behalf.

When an order is placed, our 3PL partner takes care of the entire fulfillment process — from picking and packing to shipping directly to the customer. This efficient system allows us to focus on sales, marketing, and customer service, while our logistics partner ensures smooth, reliable, and timely delivery.

Customs & Taxes

All applicable customs duties, import taxes, and VAT are already included in the product price. Customers will not be required to pay any additional fees upon delivery. We handle all necessary import and tax-related processes to ensure a smooth and hassle-free shopping experience.

Updated: November 11, 2025

Scope and Intent 

This Return & Refund Policy applies to all purchases made through the PhysioFitLab website. 

Return Window 

Customers in the United States, United Kingdom, Canada, Australia, and New Zealand may cancel their purchase and return products within 90 days of receipt. 

Return Instructions 

Return Notification: To initiate a return, email support@physiofitlab.com with your order number and a brief reason for the return.

Return Authorization: After reviewing your request, we’ll send detailed instructions and, if applicable, a prepaid return label. 

Packaging and Shipping 

Return Costs 

Change of Mind: Return within 90 days if the product is unused, undamaged, and in original packaging.

Defective Goods: Contact us immediately for instructions. PhysioFitLab covers return shipping and will provide a replacement or refund after inspection.

Damaged Goods: Email photos of the damage within 48 hours of delivery. We’ll assess, cover return shipping if applicable, and arrange a replacement or refund.

Incorrect Product Received: Contact us and we’ll arrange return shipping and send the correct item.

Product Never Arrived: Contact us so we can investigate with the carrier. If not found, we’ll issue a full refund or replacement.

Cancellation After Order: You may cancel before shipment. If shipped, please complete the return after delivery. 

Policy for Damaged or Defective Goods 

Notify support@physiofitlab.com within 48 hours of delivery for damaged items and as soon as reasonably possible for defects. Include clear photos and your order number. Upon approval after inspection, we’ll replace the item or issue a full refund. 

Policy for Non-Damaged Goods